Common authentication issues and their solutions.

HTTP Status Codes

401 Unauthorized

Symptoms:

Request returns 401 Unauthorized
Error message indicates authentication failure

Common Causes:

Missing or Invalid API Key

{
  "type": "https://docs.dakota.xyz/errors/authentication-error",
  "title": "Unauthorized",
  "status": 401,
  "detail": "Missing or invalid API key",
  "instance": "/customers",
  "request_id": "req_abc123"
}

Solutions:

Verify your API key is exactly 60 characters
Check that you’re including the x-api-key header
Ensure no extra whitespace or characters in the key

cURL

# ✅ Correct format
curl -X GET https://api.platform.dakota.xyz/customers \
  -H "x-api-key: AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc="

# ❌ Common mistakes
-H "x-api-key:  AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc= "  # extra spaces
-H "API-Key: AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc="      # wrong header name

JavaScript

// ✅ Correct format
const headers = {
  'x-api-key': 'AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc='
};

// ❌ Common mistakes
const headers = {
  'x-api-key': ' AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc= ', // extra spaces
  'API-Key': 'AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc='       // wrong header name
};

Python

# ✅ Correct format
headers = {
    'x-api-key': 'AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc='
}

# ❌ Common mistakes
headers = {
    'x-api-key': ' AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc= ',  # extra spaces
    'API-Key': 'AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc='        # wrong header name
}

// ✅ Correct format
headers := map[string]string{
    "x-api-key": "AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc=",
}

// ❌ Common mistakes
headers := map[string]string{
    "x-api-key": " AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc= ", // extra spaces
    "API-Key":   "AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc=",   // wrong header name
}

Rust

use reqwest::header::{HeaderMap, HeaderValue};

// ✅ Correct format
let mut headers = HeaderMap::new();
headers.insert("x-api-key", HeaderValue::from_str("AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc=").unwrap());

// ❌ Common mistakes - extra spaces or wrong header name will cause authentication failures

Java

// ✅ Correct format
Map<String, String> headers = new HashMap<>();
headers.put("x-api-key", "AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc=");

// ❌ Common mistakes
headers.put("x-api-key", " AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc= "); // extra spaces
headers.put("API-Key", "AHGlPZaxDSMz8Wf1l8VRH4ObdbHiKsWFWnmRyHtiwAc=");     // wrong header name

Deleted or Expired API Key

Solution: Create a new API key in your Dakota Platform dashboard

Wrong Environment

Solution: Ensure you’re using the correct base URL:

Production: https://api.platform.dakota.xyz

403 Forbidden

Symptoms:

Request returns 403 Forbidden
API key is valid but access is denied

Common Causes:

Insufficient Permissions

{
  "type": "https://docs.dakota.xyz/errors/forbidden",
  "title": "Forbidden",
  "status": 403,
  "detail": "API key lacks required permissions for this endpoint",
  "instance": "/customers",
  "request_id": "req_abc123"
}

Solutions:

Check if your account has access to the requested feature
Verify API key permissions in the Dakota Platform dashboard
Contact support if you need additional permissions

Account Limitations

Solutions:

Complete required account verification steps
Upgrade your account plan if needed
Contact support for account-specific limitations

429 Too Many Requests

Symptoms:

Request returns 429 Too Many Requests
No response body, only HTTP status
Rate limit headers indicate limits exceeded

Response Headers:

HTTP/1.1 429 Too Many Requests
X-RateLimit-Limit: 60
X-RateLimit-Remaining: 0
X-RateLimit-Reset: 1640995290
Retry-After: 30

Solutions:

Implement exponential backoff (see Rate Limiting guide)
Check Retry-After header for seconds to wait before retrying
Distribute requests more evenly over time
Contact support if you need higher rate limits

Header Issues

Missing x-idempotency-key for POST Requests

Error:

{
  "type": "https://docs.dakota.xyz/errors/validation-error",
  "title": "Validation Error",
  "status": 400,
  "detail": "x-idempotency-key header is required for POST requests",
  "instance": "/customers",
  "request_id": "req_abc123"
}

Solution: Include a unique UUID in the x-idempotency-key header for POST requests only:

cURL

# ✅ POST request with idempotency key
curl -X POST https://api.platform.dakota.xyz/customers \
  -H "x-api-key: your-api-key" \
  -H "x-idempotency-key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{"customer_type": "business", "name": "Acme Corp"}'

# ✅ GET request without idempotency key
curl -X GET https://api.platform.dakota.xyz/customers \
  -H "x-api-key: your-api-key"

JavaScript

// ✅ POST request with idempotency key
fetch('https://api.platform.dakota.xyz/customers', {
  method: 'POST',
  headers: {
    'x-api-key': 'your-api-key',
    'x-idempotency-key': crypto.randomUUID(),
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({customer_type: 'business', name: 'Acme Corp'})
});

// ✅ GET request without idempotency key
fetch('https://api.platform.dakota.xyz/customers', {
  headers: {
    'x-api-key': 'your-api-key'
  }
});

Python

import requests
import uuid

# ✅ POST request with idempotency key
response = requests.post(
    'https://api.platform.dakota.xyz/customers',
    headers={
        'x-api-key': 'your-api-key',
        'x-idempotency-key': str(uuid.uuid4()),
        'Content-Type': 'application/json'
    },
    json={'customer_type': 'business', 'name': 'Acme Corp'}
)

# ✅ GET request without idempotency key
response = requests.get(
    'https://api.platform.dakota.xyz/customers',
    headers={'x-api-key': 'your-api-key'}
)

package main

import (
    "bytes"
    "encoding/json"
    "net/http"
    "github.com/google/uuid"
)

// ✅ POST request with idempotency key
data := map[string]interface{}{
    "customer_type": "business",
    "name": "Acme Corp",
}
jsonData, _ := json.Marshal(data)

req, _ := http.NewRequest("POST", "https://api.platform.dakota.xyz/customers", bytes.NewBuffer(jsonData))
req.Header.Set("x-api-key", "your-api-key")
req.Header.Set("x-idempotency-key", uuid.New().String())
req.Header.Set("Content-Type", "application/json")

// ✅ GET request without idempotency key
req, _ = http.NewRequest("GET", "https://api.platform.dakota.xyz/customers", nil)
req.Header.Set("x-api-key", "your-api-key")

Rust

use reqwest::header::{HeaderMap, HeaderValue};
use serde_json::json;
use uuid::Uuid;

// ✅ POST request with idempotency key
let mut headers = HeaderMap::new();
headers.insert("x-api-key", HeaderValue::from_str("your-api-key").unwrap());
headers.insert("x-idempotency-key", HeaderValue::from_str(&Uuid::new_v4().to_string()).unwrap());
headers.insert("Content-Type", HeaderValue::from_static("application/json"));

let data = json!({
    "customer_type": "business",
    "name": "Acme Corp"
});

let client = reqwest::Client::new();
let response = client
    .post("https://api.platform.dakota.xyz/customers")
    .headers(headers)
    .json(&data)
    .send()
    .await?;

// ✅ GET request without idempotency key
let mut headers = HeaderMap::new();
headers.insert("x-api-key", HeaderValue::from_str("your-api-key").unwrap());

let response = client
    .get("https://api.platform.dakota.xyz/customers")
    .headers(headers)
    .send()
    .await?;

Java

import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.URI;
import java.util.UUID;

// ✅ POST request with idempotency key
String requestBody = """
{
  "customer_type": "business",
  "name": "Acme Corp"
}
""";

HttpRequest postRequest = HttpRequest.newBuilder()
    .uri(URI.create("https://api.platform.dakota.xyz/customers"))
    .header("x-api-key", "your-api-key")
    .header("x-idempotency-key", UUID.randomUUID().toString())
    .header("Content-Type", "application/json")
    .POST(HttpRequest.BodyPublishers.ofString(requestBody))
    .build();

// ✅ GET request without idempotency key
HttpRequest getRequest = HttpRequest.newBuilder()
    .uri(URI.create("https://api.platform.dakota.xyz/customers"))
    .header("x-api-key", "your-api-key")
    .GET()
    .build();

Invalid Idempotency Key Format

Error:

{
  "type": "https://docs.dakota.xyz/errors/validation-error",
  "title": "Validation Error",
  "status": 400,
  "detail": "x-idempotency-key must be a valid UUID",
  "instance": "/customers",
  "request_id": "req_abc123"
}

Solution: Use a properly formatted UUID:

cURL

# ✅ Valid UUID formats
$(uuidgen)                                 # System command
'550e8400-e29b-41d4-a716-446655440000'    # Manual UUID

# ❌ Invalid formats
'123'
'not-a-uuid'
'550e8400e29b41d4a716446655440000'        # Missing hyphens

JavaScript

// ✅ Valid UUID formats
'550e8400-e29b-41d4-a716-446655440000'
crypto.randomUUID()                        // Browser
require('uuid').v4()                      // Node.js

// ❌ Invalid formats
'123'
'not-a-uuid'
'550e8400e29b41d4a716446655440000'       // Missing hyphens

Python

import uuid

# ✅ Valid UUID formats
str(uuid.uuid4())                         # Standard library
'550e8400-e29b-41d4-a716-446655440000'    # Manual UUID

# ❌ Invalid formats
'123'
'not-a-uuid'
'550e8400e29b41d4a716446655440000'        # Missing hyphens

import "github.com/google/uuid"

// ✅ Valid UUID formats
uuid.New().String()                       // Google UUID library
"550e8400-e29b-41d4-a716-446655440000"    // Manual UUID

// ❌ Invalid formats
"123"
"not-a-uuid"
"550e8400e29b41d4a716446655440000"        // Missing hyphens

Rust

use uuid::Uuid;

// ✅ Valid UUID formats
Uuid::new_v4().to_string()                // UUID crate
"550e8400-e29b-41d4-a716-446655440000"    // Manual UUID

// ❌ Invalid formats
"123"
"not-a-uuid"
"550e8400e29b41d4a716446655440000"        // Missing hyphens

Java

import java.util.UUID;

// ✅ Valid UUID formats
UUID.randomUUID().toString()              // Standard library
"550e8400-e29b-41d4-a716-446655440000"    // Manual UUID

// ❌ Invalid formats
"123"
"not-a-uuid"
"550e8400e29b41d4a716446655440000"        // Missing hyphens

Connection Issues

SSL/TLS Errors

Symptoms:

Connection fails with SSL certificate errors
“Unable to verify SSL certificate” messages

Solutions:

cURL

# ✅ Certificate validation enabled (default)
curl -X GET https://api.platform.dakota.xyz/customers \
  -H "x-api-key: your-api-key"

# If you have custom certificates
curl --cacert /path/to/certificate.pem \
  -X GET https://api.platform.dakota.xyz/customers \
  -H "x-api-key: your-api-key"

JavaScript

// ✅ Certificate validation is handled by the browser/Node.js
const https = require('https');
const agent = new https.Agent({
  rejectUnauthorized: true  // Default, but make it explicit
});

fetch(url, { agent }); // Node.js only

Python

import requests

# ✅ Certificate validation enabled (default)
response = requests.get(url, verify=True)

# If you have custom certificates
response = requests.get(url, verify='/path/to/certificate.pem')

import (
    "crypto/tls"
    "net/http"
)

// ✅ Certificate validation enabled (default)
client := &http.Client{
    Transport: &http.Transport{
        TLSClientConfig: &tls.Config{
            InsecureSkipVerify: false, // Default
        },
    },
}

Rust

// ✅ Certificate validation enabled by default
let client = reqwest::Client::builder()
    .danger_accept_invalid_certs(false) // Default
    .build()?;

Java

import javax.net.ssl.SSLContext;

// ✅ Certificate validation enabled by default
HttpClient client = HttpClient.newBuilder()
    .sslContext(SSLContext.getDefault())
    .build();

Network Timeouts

Solutions:

cURL

# Set timeout values
curl --max-time 30 \
  -X GET https://api.platform.dakota.xyz/customers \
  -H "x-api-key: your-api-key"

JavaScript

// Note: fetch() doesn't support timeout directly, use AbortController
const controller = new AbortController();
const timeoutId = setTimeout(() => controller.abort(), 30000);

try {
  const response = await fetch(url, {
    headers: { 'x-api-key': apiKey },
    signal: controller.signal
  });
  clearTimeout(timeoutId);
} catch (error) {
  clearTimeout(timeoutId);
}

Python

import requests

response = requests.get(
    url,
    headers={'x-api-key': api_key},
    timeout=30  # 30 seconds
)

import (
    "context"
    "net/http"
    "time"
)

ctx, cancel := context.WithTimeout(context.Background(), 30*time.Second)
defer cancel()

req, _ := http.NewRequestWithContext(ctx, "GET", url, nil)
req.Header.Set("x-api-key", apiKey)

client := &http.Client{}
resp, err := client.Do(req)

Rust

use std::time::Duration;

let client = reqwest::Client::builder()
    .timeout(Duration::from_secs(30))
    .build()?;

let response = client
    .get(url)
    .header("X-API-Key", api_key)
    .send()
    .await?;

Java

import java.time.Duration;

HttpClient client = HttpClient.newBuilder()
    .connectTimeout(Duration.ofSeconds(30))
    .build();

HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create(url))
    .timeout(Duration.ofSeconds(30))
    .header("X-API-Key", apiKey)
    .GET()
    .build();

Debugging Steps

1. Verify API Key Format

Check your API key meets the requirements:

cURL

# Check API key length
echo "${#DAKOTA_API_KEY}"  # Should output 60

# Basic validation
if [ ${#DAKOTA_API_KEY} -ne 60 ]; then
  echo "Error: API key must be exactly 60 characters"
fi

JavaScript

function validateApiKey(apiKey) {
  if (!apiKey) {
    throw new Error('API key is required');
  }
  
  if (apiKey.length !== 60) {
    throw new Error(`API key must be exactly 60 characters, got ${apiKey.length}`);
  }
  
  // Check if it's base64 encoded
  const base64Regex = /^[A-Za-z0-9+/]+=*$/;
  if (!base64Regex.test(apiKey)) {
    throw new Error('API key must be base64 encoded');
  }
  
  return true;
}

Python

import re
import base64

def validate_api_key(api_key):
    if not api_key:
        raise ValueError('API key is required')
    
    if len(api_key) != 60:
        raise ValueError(f'API key must be exactly 60 characters, got {len(api_key)}')
    
    # Check if it's base64 encoded
    base64_regex = re.compile(r'^[A-Za-z0-9+/]+=*$')
    if not base64_regex.match(api_key):
        raise ValueError('API key must be base64 encoded')
    
    return True

import (
    "encoding/base64"
    "fmt"
    "regexp"
)

func validateAPIKey(apiKey string) error {
    if apiKey == "" {
        return fmt.Errorf("API key is required")
    }
    
    if len(apiKey) != 60 {
        return fmt.Errorf("API key must be exactly 60 characters, got %d", len(apiKey))
    }
    
    // Check if it's base64 encoded
    base64Regex := regexp.MustCompile(`^[A-Za-z0-9+/]+=*$`)
    if !base64Regex.MatchString(apiKey) {
        return fmt.Errorf("API key must be base64 encoded")
    }
    
    return nil
}

Rust

use regex::Regex;

fn validate_api_key(api_key: &str) -> Result<bool, String> {
    if api_key.is_empty() {
        return Err("API key is required".to_string());
    }
    
    if api_key.len() != 60 {
        return Err(format!(
            "API key must be exactly 60 characters, got {}", 
            api_key.len()
        ));
    }
    
    // Check if it's base64 encoded
    let base64_regex = Regex::new(r"^[A-Za-z0-9+/]+=*$").unwrap();
    if !base64_regex.is_match(api_key) {
        return Err("API key must be base64 encoded".to_string());
    }
    
    Ok(true)
}

Java

import java.util.regex.Pattern;

public class APIKeyValidator {
    private static final Pattern BASE64_PATTERN = 
        Pattern.compile("^[A-Za-z0-9+/]+=*$");
    
    public static boolean validateApiKey(String apiKey) throws IllegalArgumentException {
        if (apiKey == null || apiKey.isEmpty()) {
            throw new IllegalArgumentException("API key is required");
        }
        
        if (apiKey.length() != 60) {
            throw new IllegalArgumentException(
                String.format("API key must be exactly 60 characters, got %d", apiKey.length())
            );
        }
        
        // Check if it's base64 encoded
        if (!BASE64_PATTERN.matcher(apiKey).matches()) {
            throw new IllegalArgumentException("API key must be base64 encoded");
        }
        
        return true;
    }
}

2. Test with cURL

Use cURL to isolate issues from your code:

cURL

# Test GET request
curl -v -X GET https://api.platform.dakota.xyz/customers \
  -H "x-api-key: YOUR_API_KEY"

# Test POST request
curl -v -X POST https://api.platform.dakota.xyz/customers \
  -H "x-api-key: YOUR_API_KEY" \
  -H "x-idempotency-key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{"customer_type": "business", "name": "Test Company"}'

The -v flag provides verbose output showing the full HTTP exchange.

3. Check Response Headers

Always inspect response headers for debugging information:

cURL

# Use -v for verbose output including headers
curl -v -X GET https://api.platform.dakota.xyz/customers \
  -H "x-api-key: YOUR_API_KEY"

# Use -i to include response headers in output
curl -i -X GET https://api.platform.dakota.xyz/customers \
  -H "x-api-key: YOUR_API_KEY"

JavaScript

async function debugRequest(url, options) {
  const response = await fetch(url, options);
  
  console.log('Status:', response.status);
  console.log('Headers:');
  response.headers.forEach((value, key) => {
    console.log(`  ${key}: ${value}`);
  });
  
  const body = await response.text();
  console.log('Body:', body);
  
  return response;
}

Python

import requests

def debug_request(url, **kwargs):
    response = requests.request(**kwargs, url=url)
    
    print(f'Status: {response.status_code}')
    print('Headers:')
    for key, value in response.headers.items():
        print(f'  {key}: {value}')
    
    print(f'Body: {response.text}')
    
    return response

import (
    "fmt"
    "io"
    "net/http"
    "net/http/httputil"
)

func debugRequest(req *http.Request) (*http.Response, error) {
    // Dump the request
    reqDump, _ := httputil.DumpRequestOut(req, true)
    fmt.Printf("REQUEST:\n%s\n", reqDump)
    
    client := &http.Client{}
    resp, err := client.Do(req)
    if err != nil {
        return nil, err
    }
    
    // Dump the response
    respDump, _ := httputil.DumpResponse(resp, true)
    fmt.Printf("RESPONSE:\n%s\n", respDump)
    
    return resp, nil
}

Rust

use reqwest::Response;

async fn debug_request(response: Response) {
    println!("Status: {}", response.status());
    println!("Headers:");
    for (key, value) in response.headers() {
        println!("  {}: {:?}", key, value);
    }
    
    let body = response.text().await.unwrap_or_default();
    println!("Body: {}", body);
}

Java

import java.net.http.HttpResponse;

public void debugRequest(HttpResponse<String> response) {
    System.out.printf("Status: %d%n", response.statusCode());
    System.out.println("Headers:");
    response.headers().map().forEach((key, values) -> {
        values.forEach(value -> {
            System.out.printf("  %s: %s%n", key, value);
        });
    });
    
    System.out.printf("Body: %s%n", response.body());
}

4. Enable Request Logging

Log your requests to identify issues:

cURL

# Log to file for analysis
curl -v -X GET https://api.platform.dakota.xyz/customers \
  -H "x-api-key: YOUR_API_KEY" \
  2>&1 | tee request.log

# Remove sensitive data from logs
sed -i 's/x-api-key: .*/x-api-key: [REDACTED]/g' request.log

JavaScript

function logRequest(url, options) {
  const safeHeaders = { ...options.headers };
  delete safeHeaders['x-api-key']; // Don't log sensitive data
  
  console.log('Making request:', {
    url,
    method: options.method || 'GET',
    headers: safeHeaders,
    bodyLength: options.body ? options.body.length : 0
  });
}

Python

import logging
from urllib.parse import urlparse

def log_request(method, url, headers, body=None):
    safe_headers = headers.copy()
    if 'x-api-key' in safe_headers:
        safe_headers['x-api-key'] = '[REDACTED]'
    
    parsed_url = urlparse(url)
    
    logging.info('Making request: %s', {
        'method': method,
        'url': f"{parsed_url.scheme}://{parsed_url.netloc}{parsed_url.path}",
        'headers': safe_headers,
        'body_length': len(body) if body else 0
    })

import (
    "log"
    "net/url"
)

func logRequest(method, urlStr string, headers map[string]string, bodyLength int) {
    safeHeaders := make(map[string]string)
    for k, v := range headers {
        if k == "x-api-key" {
            safeHeaders[k] = "[REDACTED]"
        } else {
            safeHeaders[k] = v
        }
    }
    
    parsedURL, _ := url.Parse(urlStr)
    
    log.Printf("Making request: method=%s url=%s://%s%s headers=%v bodyLength=%d",
        method,
        parsedURL.Scheme,
        parsedURL.Host,
        parsedURL.Path,
        safeHeaders,
        bodyLength,
    )
}

Rust

use std::collections::HashMap;
use log::info;
use url::Url;

fn log_request(method: &str, url: &str, headers: &HashMap<String, String>, body_length: usize) {
    let mut safe_headers = headers.clone();
    if safe_headers.contains_key("x-api-key") {
        safe_headers.insert("x-api-key".to_string(), "[REDACTED]".to_string());
    }
    
    if let Ok(parsed_url) = Url::parse(url) {
        info!(
            "Making request: method={} url={}://{}{} headers={:?} body_length={}",
            method,
            parsed_url.scheme(),
            parsed_url.host_str().unwrap_or(""),
            parsed_url.path(),
            safe_headers,
            body_length
        );
    }
}

Java

import java.net.URI;
import java.util.HashMap;
import java.util.Map;
import java.util.logging.Logger;

public class RequestLogger {
    private static final Logger logger = Logger.getLogger(RequestLogger.class.getName());
    
    public static void logRequest(String method, String url, Map<String, String> headers, int bodyLength) {
        Map<String, String> safeHeaders = new HashMap<>(headers);
        if (safeHeaders.containsKey("x-api-key")) {
            safeHeaders.put("x-api-key", "[REDACTED]");
        }
        
        try {
            URI uri = URI.create(url);
            logger.info(String.format(
                "Making request: method=%s url=%s://%s%s headers=%s bodyLength=%d",
                method,
                uri.getScheme(),
                uri.getHost(),
                uri.getPath(),
                safeHeaders,
                bodyLength
            ));
        } catch (Exception e) {
            logger.warning("Failed to parse URL for logging: " + url);
        }
    }
}

Error Response Format

All Dakota Platform API errors follow RFC 9457 Problem Details format with application/problem+json content type:

{
  "type": "https://docs.dakota.xyz/errors/authentication-error",
  "title": "Unauthorized",
  "status": 401,
  "detail": "Missing or invalid API key",
  "instance": "/customers",
  "request_id": "req_abc123"
}

Common error types (the type field URI):

https://docs.dakota.xyz/errors/authentication-error - Authentication failed (401)
https://docs.dakota.xyz/errors/forbidden - Access denied (403)
https://docs.dakota.xyz/errors/validation-error - Invalid request format (400)
https://docs.dakota.xyz/errors/not-found - Resource doesn’t exist (404)
https://docs.dakota.xyz/errors/rate-limited - Too many requests (429)
https://docs.dakota.xyz/errors/internal-error - Server error (500)

Rate limiting (429) also returns RFC 9457 Problem Details:

{
  "type": "https://docs.dakota.xyz/errors/rate-limited",
  "title": "Rate Limited",
  "status": 429,
  "detail": "Too many requests. Please retry later.",
  "instance": "/customers",
  "request_id": "req_xyz789"
}

Getting Help

If you’re still experiencing issues:

Check the API status page for any ongoing issues
Review recent changes to your code or configuration
Test with minimal examples to isolate the problem
Contact support with:
- Complete error messages
- Request/response logs (with API keys removed)
- Steps to reproduce the issue
- A relevant Request ID from the response headers, if available

Support Information

Email: support@dakota.xyz
Include “API Authentication Issue” in the subject line
Provide relevant logs with sensitive information removed
Mention this troubleshooting guide and what you’ve already tried

Quick Checklist

Before contacting support, verify:

API key is exactly 60 characters
Using correct header name: x-api-key
Including x-idempotency-key for POST requests only
Using HTTPS base URL: https://api.platform.dakota.xyz
API key is active in your dashboard
Account has necessary permissions
Not hitting rate limits
Request format matches API documentation

Documentation

Authentication

Developers

Troubleshooting

HTTP Status Codes

401 Unauthorized

Missing or Invalid API Key

Deleted or Expired API Key

Wrong Environment

403 Forbidden

Insufficient Permissions

Account Limitations

429 Too Many Requests

Header Issues

Missing x-idempotency-key for POST Requests

Invalid Idempotency Key Format

Connection Issues

SSL/TLS Errors

Network Timeouts

Debugging Steps

1. Verify API Key Format

2. Test with cURL

3. Check Response Headers

4. Enable Request Logging

Error Response Format

Getting Help

Support Information

Quick Checklist

Documentation

Authentication

Developers

​HTTP Status Codes

​401 Unauthorized

​Missing or Invalid API Key

​Deleted or Expired API Key

​Wrong Environment

​403 Forbidden

​Insufficient Permissions

​Account Limitations

​429 Too Many Requests

​Header Issues

​Missing x-idempotency-key for POST Requests

​Invalid Idempotency Key Format

​Connection Issues

​SSL/TLS Errors

​Network Timeouts

​Debugging Steps

​1. Verify API Key Format

​2. Test with cURL

​3. Check Response Headers

​4. Enable Request Logging

​Error Response Format

​Getting Help

​Support Information

​Quick Checklist

HTTP Status Codes

401 Unauthorized

Missing or Invalid API Key

Deleted or Expired API Key

Wrong Environment

403 Forbidden

Insufficient Permissions

Account Limitations

429 Too Many Requests

Header Issues

Missing x-idempotency-key for POST Requests

Invalid Idempotency Key Format

Connection Issues

SSL/TLS Errors

Network Timeouts

Debugging Steps

1. Verify API Key Format

2. Test with cURL

3. Check Response Headers

4. Enable Request Logging

Error Response Format

Getting Help

Support Information

Quick Checklist